Upper Coomera Classes Privacy Policy

1. The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not.
2. If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

1. The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include: full name, email, telephone number and your NDIS participant number (if applicable). We may also collect the details of your plan cooordinator, plan manager or support worker, including the name of the organisation they work for, their email address and telephone number.
2. We may use external providers for billing and payment, such as eventbrite.com. These providers may collect information for billing purposes. Such information may include full name, email, telephone number, physical address, and credit card information. This information is not shared with ACN 662 160 643 Pty Ltd trading as Upper Coomera Classes, and we never receive, store, or share this information.

1. We may collect personal information from you whenever you input such information into the website.
2. We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

1. The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
2. We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
3. By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by Michael Bamford, a director of the company. We may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

Our website is operated using cloud-based infrastructure that may be located outside of Australia. This means that your personal information may be stored on servers situated in jurisdictions other than Australia. By using our services, you consent to this overseas disclosure. We take reasonable steps, as required under the Privacy Act 1988 (Cth), to ensure that any overseas recipient of your personal information does not breach the Australian Privacy Principles in relation to that information. However, you acknowledge that where your information is held outside Australia, it may be subject to the laws of the country in which it is stored.

Your personal information will not be disclosed to any other external recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: [email protected].